A client in SoHo, Manhattan is seeking an experienced, proactive and flexible House Manager/Senior Housekeeper to join a supportive private household team. This is a hands-on role for someone who takes pride both in maintaining an immaculate home and in ensuring that everything runs smoothly behind the scenes. The successful candidate will combine excellent housekeeping skills with the organisation, judgement and initiative needed to coordinate household operations, manage contractors and anticipate the principal’s needs.

Working alongside another housekeeper and the wider household team, you will maintain exceptional standards and keep the residence ready for arrivals. The principal, family and guests are in residence for approximately half the year.

Schedule

• Flexibility, positive attitude and a can-do mentality are fundamental requirements of this position. The household’s needs change, sometimes at short notice, and the successful candidate must be someone who enjoys that challenge
• The standard schedule is Monday through Friday 8:30am-4:30pm. However, when the family is in residence the schedule will change to be 5 days of Monday through Sunday staggered between the 2 housekeepers to cover every day when the principal is residence; the schedule will then start at 6:30am-7am
• A housekeeper is expected to be present daily when the principal is in residence (typically up to a couple of weeks at a time). When friends are staying and when the other housekeeper is on annual leave, additional coverage may be required
• Public holidays and additional cover for guest stays or colleagues’ leave may be required

•  Deliver high-standard cleaning, laundry and ironing, including specialist care of antiques, artwork and delicate furnishings
• Prepare the residence for arrivals and provide discreet, attentive service, including table service if needed
• Coordinate maintenance, oversee contractors and liaise with property management
• Manage household supplies, grocery shopping, errands and expense records.
• Prepare simple, healthy meals

• Assist with dog feeding, walking and daily care
• Anticipate household needs, resolve issues proactively and provide weekly updates to the family office
• Work collaboratively with colleagues and provide additional support where needed

The Person They Are Looking For

You will be an experienced private household professional who is comfortable combining senior housekeeping responsibilities with practical household management.

Essential qualities include:

• A genuine can-do attitude. You take ownership, find solutions and are willing to help wherever reasonably needed.
• Adaptability and resilience. You remain positive and effective when priorities or arrangements change, including at the last minute.
• Initiative with a team mindset. You are a self-starter who can work independently, while taking direction well and collaborating with the wider team.
• Excellent organisation and follow-through. You notice what needs doing, anticipate requirements and ensure tasks are completed.
• Clear, confident communication. You are comfortable speaking directly with the principal, the office, contractors and other third parties, with fluent spoken and written English.
• Sound judgement and discretion. You understand the standards, privacy and professionalism expected in a private household.
• Confidence with contractors. You can be courteous but firm, communicate expectations clearly and monitor work effectively.
• A positive approach to dogs. You must like dogs and be comfortable providing hands-on care.
• Capacity for an active, hands-on role. You are comfortable with the practical demands of housekeeping and household operations.
• Service mentality. You demonstrate a service mentality of ‘no demand is too hard’. You enable and make things happen.

• Relevant private household experience, ideally combining senior housekeeping and household management in an active hands-on environment
• Excellent housekeeping skills, including laundry, ironing, care of antiques and artwork, plus table-service experience.
• Ordering of groceries and preparation of simple meals, as required.
• Strong organisation, initiative and follow-through; confidence coordinating contractors and maintaining expense records.
• Fluent spoken and written English, good computer and household-technology skills, and clear communication.
• A discreet, adaptable and solutions-focused approach, with the ability to work independently and as part of a team.
• Comfort with dogs, children and a providing support for a variety of guests.
• Schedule flexibility: normally Monday–Friday, 8:30am–4:30pm. When the principal is in residence, work a five-day rota across Monday–Sunday staggered with the other housekeeper to ensure daily coverage.

• $60+ per hour, depending on experience and suitability
• Overtime paid as applicable
• Paid leave of 20 days’ PTO, inclusive of public holidays
• Sick pay up to 10 days paid
• A monthly healthcare reimbursement up to $1,000 for family cover, or $700 for single cover in accordance with ICHRA rules
• Performance-related annual bonus