An elite director of residences is sought to oversee an estate in the Bay Area, CA (primary), with oversight of residences in Montana and Tahoe. The schedule will be full-time, on-site in the Bay Area, with travel as required.

The director of residences will serve as the first point of contact for all household operations across multiple properties, including a newly constructed Bay Area primary residence and residences in Montana and Tahoe. This role requires a highly skilled professional who can oversee daily operations, manage staff and vendors, and ensure seamless functionality of all estate systems while fostering a five-star standard of service for the principals, guests, and family.

The family has an established household team in place (assistant, nannies, housekeeper). The Director will be responsible for managing, training, and developing this team, while also leading recruitment and onboarding for any additional staff needed as the household continues to evolve. This includes oversight of maintenance and capital projects, and serving as liaison between the principals, personal team, and property staff to guarantee

consistent service excellence across all homes.

Superlative out-of-state applications are welcome - relocation assistance will be provided for the right candidate.

Key Responsibilities:

Estate Operations & Oversight

• Establish and maintain Standard Operating Procedures (SOPs) for all residences, ensuring consistency and excellence.
• Oversee all estate systems including HVAC, AV/IT, security, solar/battery, pool, landscaping, and specialty finishes.
• Develop preventive maintenance calendars tied to seasonal, manufacturer, and regional requirements.
• Maintain as-built plans, equipment manuals, and vendor service logs in both digital and physical formats.
• Provide timely reporting on property conditions, completed work, upcoming needs, and budget status.
• Identify opportunities to improve household systems, proactively address inefficiencies, and ensure the properties are maintained to the highest standard.

Staff Leadership & HR

• Manage, train, and develop the existing household team (assistant, nannies, housekeeper).
• Oversee recruitment, onboarding, and training for new staff as needed to support growing estate operations.
• Conduct regular performance reviews, maintain confidential personnel files, and provide ongoing coaching.
• Ensure cross-training, consistent communication, and supportive leadership to foster a professional and positive work environment.
• Establish and track KPIs for service excellence.

Vendor & Contractor Management

• Vet, hire, and oversee specialty vendors and contractors, ensuring clarity of scope, quality benchmarks, and thorough documentation.
• Coordinate service visits, inspections, and capital improvements.
• Maintain preferred vendor lists and records for continuity and future planning.

Hospitality & Principal Support

• Anticipate and manage principals’ and guests’ needs across residences, including arrival preparations, décor, event support, and household preferences.
• Develop detailed household preference guides (temperature, scents, grocery lists, floral arrangements, etc.) to ensure consistency across all properties.
• Partner with family assistants to coordinate travel, guest arrivals, and special events with discretion and attention to detail.
• Model discretion and professionalism for household staff, ensuring that all interactions with principals, family, and guests reflect the family’s values and standards.

Financial Oversight

• Develop and manage budgets for each residence, including ongoing maintenance, repairs, and capital improvements.
• Provide timely updates and reporting to principals on expenditures and forecasted needs.
• Flag and seek approval for any expenses outside budgeted scope.

• Minimum 7–10 years of estate, hospitality, or property management experience, preferably across multiple luxury residences.
• Proven success managing both household staff and vendors, with the ability to bridge childcare teams and property service providers.
• Strong knowledge of estate technology systems (AV/IT, smart home, security).
• Experience developing household infrastructure and scaling teams in alignment with family needs.

• US passport, Green Card or EAC 
• Exceptional organizational skills, discretion, and attention to detail.
• Strong leadership style with the ability to foster teamwork and a professional household culture.
• Flexibility to travel between properties and adapt to evolving household needs.

• Competitive compensation, commensurate with experience - $250k+
• Full benefits package for employee and covered dependants including medical, dental, and vision
• 401K with 3% employer contribution plus up to 3% employer match
• Fully covered One Medical Membership for employee + covered dependents
• Deeply invested and appreciative principals who value excellence and professionalism